Privacy Policy
Last updated: 18 June 2026
Impact Property respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, make an enquiry, request a property appraisal, engage our real estate services, or otherwise communicate with us.
This Privacy Policy applies to impactproperty.com.au and to personal information handled by Impact Property.
1. Who we are
Impact Property is a Brisbane real estate agency providing property-related services, including property sales, appraisals, advice and client support.
For privacy enquiries, please contact us at:
Email: phil@impactproperty.com.au
Website: impactproperty.com.au
Postal address: PO Box 109, Kedron QLD 4031
2. The personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- your name;
- email address;
- phone number;
- postal address;
- property address;
- details about a property you own, wish to sell, rent, purchase or enquire about;
- information you provide through our website forms;
- records of your enquiries and communications with us;
- information required to provide real estate services;
- identity or verification information where required for a property transaction or legal compliance;
- website usage information, including IP address, browser type, device information and pages visited.
We may also collect information from third parties where it is reasonably necessary for our services, such as publicly available property records, property portals, service providers, professional advisers or referral partners.
3. How we collect personal information
We may collect personal information when you:
- submit an enquiry through our website;
- contact us by phone, email or online form;
- request an appraisal or property advice;
- engage us to sell or assist with a property;
- attend an open home or property inspection;
- subscribe to updates or marketing communications;
- interact with us on social media;
- otherwise provide information to us directly.
Where practical, we collect personal information directly from you.
4. Why we collect and use personal information
We collect and use personal information to:
- respond to your enquiries;
- provide real estate services;
- arrange property appraisals, inspections, sales campaigns and client meetings;
- communicate with you about property matters;
- market, sell or promote properties;
- connect you with relevant professional services where appropriate and authorised;
- manage our client relationships;
- improve our website, services and communications;
- send relevant updates, property information or marketing material;
- meet legal, regulatory and record-keeping obligations;
- protect our business, clients and website from misuse, fraud or unauthorised activity.
We will only use your personal information for the purpose for which it was collected, a related purpose you would reasonably expect, or another purpose where permitted by law or with your consent.
5. Direct marketing
We may send you property updates, market information, service updates or other communications that may be relevant to you.
You can opt out of marketing communications at any time by using the unsubscribe option where provided or by contacting us at phil@impactproperty.com.au.
We will not sell your personal information to third parties.
6. Disclosure of personal information
We may disclose personal information where reasonably necessary to provide our services or operate our business. This may include disclosure to:
- property buyers, sellers, landlords or tenants where relevant to a transaction;
- solicitors, conveyancers, mortgage brokers, accountants, financial advisers, building and pest inspectors or other professional advisers where requested or authorised;
- property portals and marketing platforms;
- photographers, floor plan providers, copywriters, signboard providers and other property marketing suppliers;
- technology providers, website hosting providers, CRM systems and email service providers;
- payment, administration or business support providers;
- government authorities, regulators, courts or law enforcement bodies where required by law.
We take reasonable steps to ensure that any third party we work with handles personal information appropriately.
7. Website data, cookies and analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and improve our online services.
Cookies may collect information such as your browser type, device, IP address, pages visited, time spent on pages and referral source.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
8. Third-party websites and platforms
Our website may contain links to third-party websites, property portals, social media platforms or external services. We are not responsible for the privacy practices or content of those third-party websites.
You should review the privacy policies of any third-party websites or platforms you visit.
9. Storage and security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure systems, password protection, access controls, trusted service providers, website security measures and internal procedures for handling personal information.
No method of online transmission or electronic storage is completely secure. While we take reasonable care, we cannot guarantee absolute security.
10. How long we keep personal information
We keep personal information for as long as reasonably necessary for the purpose it was collected, to provide our services, maintain business records, resolve disputes, meet legal obligations or protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely destroy it or de-identify it, unless we are required or permitted by law to retain it.
11. Accessing or correcting your personal information
You may request access to personal information we hold about you. You may also ask us to correct information you believe is inaccurate, incomplete or out of date.
To make a request, please contact us at:
We may need to verify your identity before processing your request. In some cases, we may refuse access or correction where permitted by law, but we will explain the reason where appropriate.
12. Privacy complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve the matter.
Please email:
We will review your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The updated version will be published on this website with the revised “Last updated” date.
14. Contact us
For any privacy questions, access requests, correction requests or complaints, please contact:
Impact Property
Email: phil@impactproperty.com.au
Postal address: PO Box 109, Kedron QLD 4031
Website: impactproperty.com.au
